JORDAN Cable Handle

Order Confirmation: When you place an order, we process payments immediately at the time of purchase.

Once your payment has been successfully processed, you will receive a confirmation email with the details of your order.

Pre-Orders and Backorders: When you purchase a pre-order or backorder, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. Full payment will be taken and processed at the time of purchase.

You can cancel a pre-order order that has not yet been fulfilled for a full refund. If the order has been fulfilled, then you can't cancel the order, but you can request a return on receipt of the product. See our returns policy for more details on returns and refunds.

Order Delivery: If your item is in stock and available for dispatch, your payment will be processed and your order will be dispatched within 5 working days.

Delivery of your order will be within 3 days of dispatch. 

You will receive tracking details by email within 24 hours of dispatch.

If you haven’t received tracking information within 6 working days of placing your order, please email us at contact@gymsphere.co.uk, and we’ll be happy to assist.

If, for any reason, your order is expected to be delayed, we’ll contact you promptly to let you know and discuss the next steps.

Damages: Please carefully inspect all items at the point of delivery. If any items appear damaged, we strongly recommend not accepting the delivery.

Should you discover damage after accepting delivery, please email clear photographs of the damaged item(s) to contact@gymsphere.co.uk, so we can raise an insurance claim on your behalf.

In the unlikely event that an item is lost in transit, we will carry out an investigation with the courier. Once confirmed, we will either issue you a full refund or send a replacement item free of charge.

Cancellations & Refunds: Orders cancelled more than 48 hours after being placed may be subject to additional fees.
If your order has already been dispatched, you (the customer) will be responsible for any return shipping costs.
Refunds can only be processed to the original payment method used at checkout.