Reebok Step

Order Confirmation: As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. 

If there is any delay, the pre-authorisation will be cancelled and we will contact you to advise on the next steps.

Pre-Orders and Backorders: When you purchase a pre-order or backorder, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. Full payment will be taken and processed at the time of purchase.

You can cancel a pre-order order that has not yet been fulfilled for a full refund. If the order has been fulfilled, then you can't cancel the order, but you can request a return on receipt of the product. See our returns policy for more details on returns and refunds.

Order Delivery: Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at contact@gymsphere.co.uk so that we can help.

Damages: We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items
to contact@gymsphere.co.uk so that we can open an insurance claim on your behalf.

Cancellations & Refunds: Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.